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Mumbai's CSMIA becomes the first airport in India to receive Level 5 accreditation from ACI.

Awards | Dated: 10 Jan 2025

In January 2025, Chhatrapati Shivaji Maharaj International Airport (CSMIA) in Mumbai (Maharashtra), which is operated by Adani Airports Holding Limited (AAHL), a subsidiary of Adani Group, became the first airport in India and the third in the world to receive the prestigious Level 5 Accreditation. This is the highest recognition given by the Airports Council International (ACI) for outstanding customer service standards.

🎯 Key Highlights:

  • - This recognition strengthens CSMIA's position as a leader in passenger service and operational excellence.
  • - ACI Level 5 Accreditation is the highest award in the Airport Customer Experience Accreditation Programme.
  • - The accreditation is given based on strict evaluation criteria, including customer feedback, service quality, and airport operations, creating a comprehensive framework for excellence in customer service.

💡 Other Important Facts:

  • (i) CSMIA has set new standards of excellence with its innovative initiatives, such as the Aviio app launched in September 2024 by AAHL, which provides passengers with real-time information at seven airports in India, including CSMIA.
  • (ii) The Pawfect programme is another important initiative, featuring 9 comfort dogs stationed at Terminal 2 Departures to improve the passenger experience.
  • (iii) CSMIA has also expanded its digital gateway programme, increasing the number of e-gates from 24 to 68, making it the highest in India.

📚 Test Your Knowledge:

Which airport in India recently received Level 5 accreditation from ACI?

Correct Answer: Mumbai's CSMIA

🚀 Quick Recap:

About Airports Council International (ACI)

  • DG : Justin Erbacci
  • Established: 1991